EP 112 - Create Experiences That Turn Clients Into Advocates with Hilary Dalton

IN THIS EPISODE YOU'LL HEAR: Dr. Hilary Dalton breaks down what it truly means to build a patient-centric business rooted in trust, transparency, and compassion. With years of experience helping families navigate complex decisions in healthcare, Dr. Hilary shares how personalized experiences, active listening, and open communication create stronger outcomes- and stronger businesses. She pulls back the curtain on why trust is a strategic advantage, how to authentically connect with the people you serve, and the simple shifts that turn patients into lifelong advocates.

WHAT YOU WILL LEARN: You'll discover the core principles behind a patient-first business model and why personalization isn't optional- it's expected. Dr. Hilary explains how transparency builds confidence, why sharing information empowers families to make informed decisions, and how consistent communication strengthens relationships. From listening with intention to creating multiple touchpoints for support, you'll walk away with practical strategies to strengthen trust, deepen connection, and deliver an experience that truly puts people first.

LINKS:

• Stay connected and become a KNOW Insider. Go behind the scenes, access Insider-Only content, masterclasses, and more: https://www.theknowinsider.com/

• Connect with Dr. Hilary Dalton: https://daltondental.net/